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Frequently Asked Questions
Your complete guide to professional cleaning services:
Clear, quick answers to your most common questions
Pricing, drying times, stain removal, and more – all in one place
Expert tips from a trusted local team with hundreds of 5★ reviews
Need urgent help with a stain?
Spill emergency? We’re available 24/7 — get your stains gone now!
Carpet, Upholstery & Floor Cleaning FAQs
Honest Answers from eXteam Cleaning
Looking for clear answers about professional carpet, upholstery, rug, or hard floor cleaning in Bognor Regis, Chichester, Portsmouth, Worthing, and nearby areas?
From prices to stain removal, drying times, and our 100% guarantee — it’s all here. Trusted locally, 5★ rated, and eco-friendly.
What you’ll find here:
Top cleaning questions answered
Prices, prep tips & after-care
Stain, odour & allergy removal
Service area & booking info
Last updated: 10 August 2025
Still unsure? Contact Our Team for a Fast, Free Quote or Advice →
General FAQs
About Our Services, Booking & Guarantee
Find quick answers to common questions about our service areas, booking process, payment options, insurance, and our 100% satisfaction guarantee.
What areas do you cover?
We serve Bognor Regis, Chichester, Portsmouth, Worthing, and surrounding areas within a 25-mile radius. See full service area ›
How can I book a service?
You can call us, message us, on Facebook, or book online via our contact page ›.
Do you offer same-day appointments?
Yes — subject to availability.
What payment methods do you accept?
We accept cash, card, check and bank transfer.
Do you offer a guarantee?
Yes — we have a 100% satisfaction guarantee. If you’re not happy, we’ll re-clean free of charge.
Are you insured?
Yes — we have £5M public liability insurance for your peace of mind.
Do you offer free quotes?
Absolutely — all our quotes are free and come with no obligation.
Carpet Cleaning FAQs – Prices, Drying Times & Stain Removal
Everything you need to know
From pricing and drying times to stain removal and pet-safe cleaning, here are the most common questions we get about our carpet cleaning service in Bognor Regis, Chichester, Portsmouth, Worthing, and nearby areas.
How much does professional carpet cleaning cost?
Prices start from £40 per room, with a £90 minimum visit. Costs vary by room size, carpet type, soiling level, and extras like deodoriser or stain protector. See full pricing.
Are your cleaning solutions safe for pets, children, and sensitive homes?
Yes — we only use eco-friendly, non-toxic products that are thoroughly tested for safety and air quality.
Will my furniture or floorboards get wet during cleaning?
No — our advanced equipment targets only carpet fibres, avoiding excess moisture on nearby flooring or furniture. We also use protective pads where needed.
Will my carpet shrink or be damaged?
Not with eXteam. We follow manufacturer guidelines and use controlled moisture methods to prevent shrinkage or fibre damage.
How soon can I walk on the carpet after cleaning?
You can walk on it immediately with clean footwear, but for best results, wait until fully dry — usually within 4–8 hours or as little as 30 minutes with our rapid-dry method.
Can all stains be removed?
Some stains can be fully removed, but results depend on the spill type, fabric, and how long it’s been there.
Ideal for end-of-tenancy cleans, seasonal deep refreshes, and restoring high-traffic areas.
Book a Deep Carpet Clean and Love Your Floors Again →
Ask about our Sofa + Carpet combo deals when booking!
Refresh your sofa — book online in minutes.
Upholstery & Sofa Cleaning
Your Questions Answered
From pricing and drying times to leather care and pet odour removal, here are the most common questions we get about our professional upholstery and sofa cleaning service.
How much does it cost to clean a fabric sofa?
Prices start from £35 per seat, depending on size, fabric type, and level of soiling. Get a tailored quote ›
How long does it take for a sofa to dry?
Generally around 24 hours, but with our rapid-dry system, many sofas are ready in around 60 minutes.
Can you clean leather sofas as well as fabric?
Yes — we offer safe, specialised cleaning for both leather and fabric upholstery.
Will sofa cleaning make the colours look brighter?
Absolutely. Removing embedded dirt and oils restores the fabric’s natural colour and texture.
Can you remove pet odours from a sofa?
Yes — we use targeted odour neutralisers that treat smells at the source, not just cover them.
How should I prepare my sofa before cleaning?
Remove loose items, clear surfaces, and give the fabric a quick vacuum — we’ll handle everything else.
Commercial Carpet, Upholstery & Hard Floors Cleaning
For All Business Spaces
We offer expert carpet, upholstery, and hard floor cleaning for all types of commercial spaces, including offices, shops, restaurants, schools, and rental properties. Our services are tailored to suit busy workplaces, with flexible scheduling, minimal disruption, and strict safety standards.
Do you offer out-of-hours or weekend cleaning?
Yes — we can schedule work during evenings, weekends, or quiet business hours to minimise disruption.
Can you handle large-scale or multi-site cleaning?
Absolutely — we have the equipment and team capacity for large jobs and ongoing contracts.
Are your cleaning methods safe for workplaces?
Yes — we use eco-friendly, non-toxic products that are safe for staff, customers, and equipment.
Do you offer one-off cleans or regular maintenance contracts?
Both — we provide single deep cleans and scheduled maintenance to keep your floors and furnishings in top condition.
Can you provide risk assessments and insurance documentation?
Yes — we can supply full risk assessments and proof of £5M public liability insurance upon request.
How quickly can you respond to an urgent cleaning request?
In most cases, we can arrange next-day service — and same-day appointments may be possible depending on availability.
Do you move office furniture before cleaning?
Yes — we can carefully move and replace light furniture. For larger items, we’ll work around them or coordinate with you in advance.
Flexible scheduling for offices, shops, restaurants, hotels, schools, and rental properties.
Keep your business spotless — schedule a commercial clean.
Rug Cleaning Questions
Expert Care for Every Type of Rug
From delicate Persian and Oriental rugs to everyday area rugs, we answer the most common questions about our professional rug cleaning service.
How often should I have my rugs cleaned?
At least once a year, or every 6 months if you have pets, allergies, or high foot traffic.
How long does a rug take to dry after cleaning?
Most rugs dry in 4–8 hours, but our rapid-dry process can cut that to 30 minutes.
Can you clean delicate or handmade rugs?
Yes — we use specialist methods for Persian, Oriental, and other delicate rugs to protect fibres and colours.
Do you offer off-site rug cleaning?
Yes — for heavily soiled or delicate rugs, we can collect, clean, and return them safely.
Can you remove pet odours from rugs?
Yes — we use targeted treatments that neutralise odours at the source, not just mask them.
Should I use stain protection on my rug?
We recommend it for long-lasting results — it helps prevent spills from soaking in and makes cleaning easier.
Safe for delicate Persian or Oriental rugs and effective on heavy soiling or stubborn stains.
Call today for a specialist rug cleaning service.
Repairs pet damage, burns, fraying edges, and unsightly ripples or bumps.
Request your free carpet repair assessment.
Carpet Repair
Fixing Damage, Restoring Appearance
From burns and pet damage to ripples and fraying edges, our carpet repair service can restore your flooring to its best. In most cases, you’ll need to provide a matching piece of carpet for a seamless finish.
What types of carpet damage can you repair?
We can fix burns, pet damage, pulled threads, fraying edges, ripples, and more. See our full repair services ›
How much does carpet repair cost?
It depends on the size and type of repair. Small patches start from £150, and we’ll always give you an upfront quote before starting.
Can you repair carpets on the same day?
Yes — for most repairs, we can complete the job in a single visit.
Will the repaired area match the rest of the carpet?
We use donor pieces from your carpet (or as close a match as possible) so repairs blend seamlessly.
Do I need to provide matching carpet for the repair?
Usually, yes — most repairs require a matching piece from your own carpet (often taken from an unused area, like inside a cupboard, if you don't have spare piece) to ensure a perfect colour and pattern match.
Is carpet stretching worth it?
Yes — it removes ripples, prevents trip hazards, and can extend the life of your carpet.
Mattress Cleaning
Fresh, Healthy Sleep
Our professional mattress cleaning removes dust mites, allergens, and stains, helping you enjoy a cleaner, healthier night’s sleep.
How often should I have my mattress cleaned?
At least once a year, or every 6 months if you have pets, allergies, or young children. Find more ›
How long does it take for a mattress to dry?
Most mattresses dry in around 10 hours. Good ventilation or our specialist drying equipment can speed this up.
Can you remove urine stains and odours from my mattress?
Yes — stains are easier to remove from synthetic fabrics. Urine odours can be fully removed if they haven’t soaked deep into the mattress.
What’s the best method for cleaning a mattress?
We use professional steam extraction to deep clean, remove allergens, and refresh the fabric safely.
Should I add stain protection after cleaning?
We recommend it — it helps prevent spills from soaking in and keeps the fabric looking fresh for longer.
Can you clean all types of mattresses?
Yes — we can safely clean most mattress types, including memory foam, pocket sprung, and latex.
Helps with allergy relief, removes sweat or urine marks, and improves sleep hygiene.
Sleep better — book your mattress clean today.
Targets pet accidents, wine or coffee spills, and stubborn lingering smells.
Get expert odour removal with guaranteed results.
Stain & Odour Removal FAQs
Fresh, Clean, and Long-Lasting Results
From pet accidents to food spills and everyday marks, our specialist stain and odour removal service tackles unwanted spots and smells at the source.
Can you remove all types of stains?
We can remove most stains, but success depends on the type, age, and material. Acting quickly gives the best results.
What is stain protection?
Stain protection is a treatment applied to carpets, rugs, or upholstery that creates an invisible barrier over the fibres. This barrier repels liquids and slows down absorption, giving you more time to clean spills before they become permanent stains. It also makes regular cleaning easier and helps extend the life of the material.
Do you treat pet urine and odours?
Yes — we use specialised treatments to neutralise odours and remove stains from carpets, rugs, and upholstery.
Will odour removal get rid of smells permanently?
In most cases, yes. If the source has penetrated deep into padding or filling, we can greatly reduce the smell but full removal may not always be possible.
Are your stain and odour treatments safe for pets and children?
Yes — we only use eco-friendly, non-toxic solutions.
Can you remove old or set-in stains?
We have professional solutions and techniques that work on many older stains, though complete removal can’t be guaranteed.
Do you offer stain protection to prevent future marks?
Yes — we can apply a protective treatment after cleaning to help prevent stains from setting in.
Hard Floor Cleaning
Shine, Protect, and Restore
Restore the shine and remove stubborn dirt from your tile, stone, vinyl, or wood floors. Our professional deep clean lifts grime, sanitises surfaces, and protects your floors for lasting beauty.
Can you clean wood or laminate floors?
Yes — we clean laminate, engineered wood, vinyl (LVT), hardwood, and more, using low-moisture systems to avoid damage. See full list ›
Is your cleaning process safe for pets and children?
Absolutely — we use eco-friendly, non-toxic, residue-free solutions.
Do you apply wax or polish after cleaning?
Only when it benefits your floor type — we’ll assess and recommend the best finish.
How long before I can walk on my floor?
Usually within 1–2 hours; some floors or sealants may require more time.
Do you clean commercial spaces?
Yes — we handle offices, restaurants, schools, salons, shops, and more.
Restores shine, removes built-up grime, and prepares floors for sealing or polishing.
Bring your floors back to life — book today.
Revives faded leather, prevents cracking, and restores softness and natural lustre.
Get your free leather care quote now.
Leather Cleaning
Gentle Care, Lasting Protection
Our professional leather cleaning service gently removes dirt, oils, and stains while conditioning the surface to keep it supple and prevent cracking.
How often should I have my leather furniture cleaned?
At least once a year, or every 6 months if you have pets or high use.
What are the benefits of professional leather cleaning vs. DIY?
Professionals use safe products and specialist methods that clean, condition, and protect leather — DIY methods can risk damage or discolouration.
Can you remove urine stains and odours from leather furniture?
In most cases, yes — we use targeted cleaning and odour neutralisers, followed by conditioning to restore softness. Results depend on the leather type and stain depth.
Do you also condition the leather after cleaning?
Yes — conditioning helps maintain softness, prevent cracking, and extend the leather’s lifespan.
Is your leather cleaning process safe for pets and children?
Absolutely — we use eco-friendly, non-toxic products.
Can you clean all types of leather?
Yes — we clean most leather types, including aniline, semi-aniline, and pigmented finishes.
Which Areas We Serve
We provide our Expert Cleaning Services across West Sussex, Hampshire, and beyond.
Our main service areas include:
Bognor Regis, Chichester, Worthing, Littlehampton, Portsmouth, Arundel, Angmering, Selsey, Rustington, Havant, Waterlooville, South Downs towns (Midhurst, Petersfield, Petworth)
Wherever you are within 25 miles — we’re ready.
Our professional cleaning services come with 100% satisfaction guarantee.
We stand by our work — always.
If you're not completely thrilled with our results, we'll make it right:
✅ RECLEAN any areas or items to your satisfaction, at no cost to you.
✅ REPAIR any damage caused by our work, at no cost to you.
✅ RECTIFY the issue if we can’t repair it, by crediting you the item’s current cash value* or replacement from eXteam Cleaning (after payment for services rendered).
*As determined by customary industry standards.
See What Our Costumers Have To Say!
Clients choose our carpet cleaning team for our unmatched results, eco-friendly products, and 100% satisfaction guarantee.
Our Powerful Google Testimonials
Trusted by hundreds of local residents on Google and Facebook — see our reviews!
Rated 5.00 ★ by hundreds of local clients
The reviews highlight exceptional service quality with a focus on efficiency, professionalism, and impressive results — especially with carpet cleaning. There are no notable cons mentioned, indicating a consistently positive customer experience.
Very happy from the carpet cleaning service. Highly recommended.
– Viena MoTO, Apr 15, 2025
My carpet looks like new. Very satisfied.
– Mruga Me…, Apr 06, 2025
Polite, quick, spotless sofa!
– Karen J., Mar 30, 2025
Incredible rug & stair cleaning.
– Ahmed S., Mar 14, 2025
Very professional, will book again!
– Rachel M., Feb 25, 2025
Sofa & carpets cleaned to perfection.
– John B., Feb 14, 2025
Responsive, kind, amazing results.
– Lucy K., Jan 20, 2025
Top cleaning company I’ve ever used.
– George T., Jan 05, 2025
Trusted by Letting Agents, Landlords & Local Businesses
How We Are Different?
Top Level Care
Thorough Cleaning with Guaranteed Results
What sets us apart from other companies is our commitment to thoroughness. We never settle for "good enough." While other companies might simply extract the cleaning solution from your carpet, we go the extra mile. We use CRB machines to agitate the solution, ensuring that we flush out all pollutants effectively. This extra step allows us to provide a deeper clean, giving you guaranteed results that you can see and feel.
We Care About Every Detail
At our company, we genuinely value each and every one of our customers. You're never just a number to us. We understand how important your home is to you, and that’s why we take the time to focus on the little things. From the moment we step into your home, we treat it with the utmost care and respect. Your satisfaction is our top priority, and we believe that by caring for the details, we make a big difference.
Leaving No Trace
We take this promise seriously, both literally and figuratively. When we finish, there won't be any dirty footprints, scraps, scratches, or dents left behind. We protect your home by placing runners on your walkways and using corner guards to prevent any chafing from our equipment. Before we leave, we do a thorough sweep of the area to ensure no stray tools or debris are left behind. Our aim is to leave your home spotless, just as we found it, so you can enjoy the results without any mess or hassle.
Respecting Your Time
We understand how valuable your time is. That's why we give you in advance a specific arrival time for our carpet cleaning technician, rather than a vague half-day window. If there's any issue on the road or another reason for a delay, we'll contact you immediately to keep you informed.
Eco-Friendly - Safe for Kids, Pets and Allegri Suffers
Our commitment to eco-friendly cleaning means we use products that are safe for everyone in your home, including kids, pets, and those with allergies. We carefully select non-toxic, environmentally-friendly solutions that effectively clean without leaving harmful residues. This ensures a healthier living space, free from harsh chemicals and allergens. With our eco-friendly approach, you can enjoy a spotless home with peace of mind, knowing that it's safe for your loved ones and kind to the planet.
Here's Why
Loved by Locals
Special Care
Professional Care from Skilled Technicians With us, you're not just a client; you're part of our extended family.
Free & Fair Quotes
We believe in fair, upfront quotes with absolutely no hidden fees or surprise charges. What you see is what you pay - no tricks, no last-minute extras.
Unmatched Cleaning Performance
World-class machines. Maximum results. Fastest dry times.
100% Satisfaction Guarantee
Local Expertise & Family Care - Rely on our skilled team, deeply connected in the local area, to deliver outstanding service with attention to every detail.
24/7 Chat Line
Because we understand that your time is valuable, our customer service team is ready to assist you at any moment with your booking and service inquiries.
We are eXteam Cleaning, a family-owned West Sussex business and your friendly neighbours. We're dedicated to eco-friendly carpet and sofa cleaning using a powerful, low moisture steam method recommended by top carpet manufacturers, ensuring your satisfaction and a healthier planet.
Contact Details
eXteam Cleaning
24 Applegate Way,
Bognor Regis PO21 5GB
07700 100 588
07480 804 884
24/7 Service Available -Emergency Carpet & Sofa Cleaning
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