Frequently Asked Questions
Clear answers to common questions about booking, pricing, drying times, safety, and results.
Family-run since 2015 • 5★ rated
About This Page
This page brings together practical answers to help you understand what to expect before booking a professional clean.
The information applies across our services and covers appointments, quotes, preparation, and after-care.
If your question is specific to your home or situation, our team is happy to advise.
Last updated: 10 January 2026
Booking & Appointments
Common questions about availability, booking methods, and appointment confirmation.
What areas do you cover?
We operate within a 25-mile radius of our base in Bognor Regis, covering much of West Sussex and nearby Hampshire. If you’re unsure whether your address is included, contact us and we’ll confirm quickly.
How do I book a cleaning appointment?
You can book by contacting us via the website, phone, or WhatsApp. Once we have a few details about the items or areas to be cleaned, we’ll confirm availability and provide a clear quote before booking.
Do you offer same-day or next-day appointments?
Where availability allows, same-day or next-day appointments are often possible. Availability varies by demand and location, so it’s best to get in touch as early as possible.
What information do you need to confirm a booking?
To confirm an appointment, we typically need:
- Contact name and phone number
- The service required (e.g. carpet, upholstery, rug)
- Approximate sizes or quantities
- Your postcode and full address
- Preferred dates or times
This helps us allocate the correct equipment and time.
Do I need to be at home during the cleaning?
In most situations, access will require someone to be present. For managed rental or commercial properties, alternative arrangements may be made by prior agreement.
Can I change or cancel my appointment?
If you need to change or cancel, please let us know as soon as possible. We understand plans can change and will always aim to be flexible where notice is given.
Do you clean outside normal working hours?
Evening, early morning, or weekend appointments may be available depending on the service and location. Let us know your requirements and we’ll advise on options.
Expert tip: Correct methods reduce the risk of over-wetting and re-soiling.
Pricing & Quotes
Clear answers about how pricing works and what to expect before any work begins.
How is pricing calculated?
Pricing is based on the type of service, the size or quantity of items or areas to be cleaned, their condition, and the time required to complete the work properly. This ensures each quote reflects the actual job, not a generic estimate.
Do you offer fixed prices?
We provide clear, upfront quotes once we understand the details of the job. Final pricing is always confirmed before any work begins, with no obligation to proceed.
Are there any hidden fees or extras?
No. We do not add unexpected charges. Any optional treatments or additional work are discussed and agreed in advance.
Will I receive a quote before booking?
Yes. You will always receive a clear quote before confirming a booking, so you know exactly what to expect.
Can I get a quote without an in-person visit?
In most cases, yes. Quotes can usually be provided based on information, photos, or measurements supplied in advance. If an on-site assessment is needed, we will advise beforehand.
Is pricing the same across all areas you cover?
Yes. Our pricing structure is consistent across our service area and is based on the work involved, not the location.
Do you charge VAT?
We are not VAT registered, so no VAT is added to your quote.
Expert tip: Regular professional cleaning helps extend the life of carpets and fabrics.
Cleaning Process & Results
What happens during cleaning, how long it takes, and what results to expect.
What cleaning method do you use?
We use professional deep-cleaning methods selected based on the material being cleaned. The approach is chosen to remove embedded dirt and residues while protecting fibres and finishes, rather than using a single one-size-fits-all method.
How long does a typical cleaning appointment take?
The duration depends on the service, size, and condition of the items or areas being cleaned. Smaller jobs may take under an hour, while larger or more detailed work will take longer. We always allow enough time to complete the job properly.
How long will carpets or upholstery take to dry?
Drying times vary depending on material, airflow, and conditions, but most carpets and upholstery are touch-dry within a few hours. We aim to minimise moisture to reduce downtime and inconvenience.
Will my furniture or flooring get excessively wet?
No. Professional equipment allows moisture to be carefully controlled. The goal is effective cleaning without over-wetting, which helps protect materials and speeds up drying.
Can all stains be removed?
Not all stains can be fully removed, particularly older or previously treated marks. We will always be honest about what is realistically achievable and aim for the best possible improvement without causing damage.
Will cleaning affect the colour or texture of my carpets or fabrics?
When carried out correctly, professional cleaning helps refresh appearance and remove residues without harming colour or texture. Methods are chosen based on fibre type and condition to avoid unnecessary risk.
Our professional cleaning standards and methodology are documented separately.
Expert tip: Good airflow helps reduce drying time after cleaning.
Safety & Care
Answers to common questions about safety, materials, and care for your home.
Are your cleaning products safe for children and pets?
Yes. We use professional products selected for effective cleaning while being suitable for homes with children and pets when used correctly.
Is your cleaning suitable for allergy sufferers?
Professional cleaning can help remove allergens such as dust, pollen, and residues from carpets and upholstery. While no cleaning can guarantee allergy relief, correct methods can significantly improve indoor cleanliness.
Are you fully insured?
Yes. We hold £5 million Public Liability Insurance, providing protection for both your property and our work while on site.
Can you clean delicate or specialist fabrics?
Yes. Delicate or specialist materials are assessed before cleaning, and methods are chosen based on fibre type and condition. If a material requires specialist handling or alternative care, we will advise before proceeding.
Do you test fabrics before cleaning?
Where appropriate, test cleaning may be carried out to confirm colour stability and suitability of the chosen method, particularly for sensitive or unusual fabrics.
Our professional upholstery cleaning standards and methodology are documented separately.
Expert tip: Deep cleaning removes residues left behind by DIY or rental machines.
Access, Property Types & Coverage
Practical questions about access, property types, and where we operate.
Do you clean flats and apartments?
Yes. We regularly clean flats and apartments. Please let us know about access details such as stairs, lifts, or parking restrictions when booking.
Do you clean rental and end-of-tenancy properties?
Yes. We work with tenants, landlords, and letting agents to provide professional cleaning suitable for end-of-tenancy or property maintenance requirements.
Do you offer cleaning for commercial properties?
Yes. We provide cleaning services for offices, retail spaces, and other commercial environments. Scheduling and access arrangements can be discussed to minimise disruption.
Is parking required at the property?
Access to parking close to the property is helpful for unloading equipment. If parking is restricted or permits are required, please let us know in advance so we can plan accordingly.
Do I need to prepare the area before cleaning?
We recommend clearing small personal items where possible. For larger furniture or specific preparation needs, we will advise at the time of booking.
How can I check if you cover my area?
We operate within a defined service radius from our base. If you are unsure whether your address is included, contact us and we’ll confirm quickly.
Expert tip: Clearing small items before cleaning helps technicians work efficiently.
Still Have a Question?
If you didn’t find the answer you were looking for, or your question relates to a specific item, stain, or property, our team is happy to help. We’re always glad to clarify details, explain our process, or advise before any booking is made.
We are eXteam Cleaning, a family-owned West Sussex business and your friendly neighbours. We're dedicated to eco-friendly carpet and sofa cleaning using a powerful, low moisture steam method recommended by top carpet manufacturers, ensuring your satisfaction and a healthier planet.
Contact Details
eXteam Cleaning
24 Applegate Way,
Bognor Regis PO21 5GB
07700 100 588
07480 804 884
24/7 Service Available - Same-Day Carpet & Sofa Cleaning
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