How We Saved a Flooded Living Room Carpet in Portsmouth – Same-Day Carpet Restoration

When a Burst Pipe Turns Into a Carpet Emergency

There’s never a good time for a carpet disaster, but one rainy Tuesday in Portsmouth, disaster struck for a family in Southsea. A washing machine hose had burst while they were out, flooding the living room with several centimetres of water.
By the time they returned, their plush beige carpet was saturated — and panic had set in.

Water damage can ruin a carpet in hours. Moisture seeps deep into the fibres and underlay, causing:

• Persistent musty odours

• Warping and rippling

• Bacterial growth and mould

• Permanent staining or discolouration

Luckily, they called eXteam Cleaning, and within the hour we were on the scene with our emergency carpet water extraction service.

Step 1 – Emergency Response & Assessment

Speed matters in water damage restoration — every minute counts. When we arrived in Portsmouth:

1. We performed a full inspection using a moisture meter to measure saturation levels.

2. We identified the water source and ensured no more water was leaking.

3. We checked for electrical safety before starting work.

The carpet was fully saturated in the centre, with water wicking towards the walls. Without quick action, the underlay and subfloor would have been at risk of mould within 24 hours.

Step 2 – Containment & Furniture Protection

We carefully moved furniture to a dry area and placed it on protective blocks. This prevented furniture stains (like rust from metal legs or wood dye bleeding) from adding to the problem.
Plastic sheeting was used to protect skirting boards and prevent water from creeping into walls.

Step 3 – High-Powered Water Extraction

This is where professional equipment makes all the difference.
We used our industrial hot water extraction machine — far more powerful than any hire unit — to pull out as much water as possible in the first pass.

Our extraction process:

• Surface pass: Removed standing water quickly.

• Deep pass: Targeted moisture deep within the pile and underlay.

• Edge detail: Special edging tool to remove water near skirting boards.

By the time we finished, over 30 litres of water had been removed.

Step 4 – Deep Cleaning & Sanitising

Flood water — even from a clean water source — can quickly turn into a breeding ground for bacteria.
We applied an eco-friendly antimicrobial treatment to:

• Kill bacteria and neutralise odours

• Prevent mould and mildew growth

• Leave a fresh, clean scent

This step is essential for health and hygiene, especially in homes with children or pets.

Step 5 – Speed Drying with Air Movers

Drying is critical to prevent long-term damage.
We positioned high-speed air movers strategically across the room, combined with a professional dehumidifier to draw moisture from the air.
This reduced drying time from what could have been 2–3 days down to under 8 hours.

Step 6 – Pile Lifting & Fibre Restoration

Once dry, the carpet pile can sometimes look flattened or uneven after water damage. We used a pile-lifting brush to restore the softness and texture, making the carpet look brand new again.

Step 7 – Stain Protection for the Future

As a final step, we applied our premium stain protection treatment, creating a protective barrier that repels liquids and makes future spills much easier to clean.

The Result – From Soaked to Spotless in a Day

By the evening, the family’s living room in Portsmouth was completely dry, smelling fresh, and looking as if nothing had happened.
Our client told us they had been ready to rip the carpet out that morning — now they were able to keep it for years to come.

They left us a 5-star review, praising our fast response time, friendly service, and expert knowledge.

What to Do if Your Carpet Floods – Expert Advice

If you ever face a water-damaged carpet, here’s what you should do immediately:

1. Stop the source of water – Turn off mains water if necessary.

2. Unplug electronics in the affected area.

3. Remove furniture or place it on blocks to avoid stains.

4. Avoid walking on the wet carpet as much as possible.

5. Call a professional – The sooner we act, the higher the chance of a full restoration.

Why Portsmouth Chooses eXteam Cleaning for Emergency Carpet Restoration

We’re not just a regular cleaning company — we’re emergency response carpet specialists. Here’s why local residents trust us:

• Same-Day Service in Portsmouth – We respond within hours.

• Hundreds of 5★ Reviews – Proof of consistent results and customer care.

• Eco-Friendly & Safe – All treatments are child- and pet-safe.

• Powerful Professional Equipment – Far more effective than rental units.

• 100% Satisfaction Guarantee – We’ll re-clean for free if you’re not happy.

Related Services We Offer in Portsmouth

• Carpet Water Damage Restoration

• Odour Removal & Sanitisation

• Stain Removal

• Carpet & Upholstery Cleaning

• Stain Protection Treatments

• Rug & Mattress Cleaning

Serving Portsmouth & Surrounding Areas

We’re proud to serve not just Portsmouth, but also:

• Southsea

• Cosham

• Havant

• Waterlooville

• Fareham

• Gosport

• And all nearby Hampshire towns

Final Word

Water damage doesn’t have to mean replacing your carpet. With the right tools, knowledge, and fast action, eXteam Cleaning can save you time, stress, and money.
If you’re in Portsmouth and your carpet has been soaked, call us immediately — we’ll bring it back to life.

📞 Call us now: 07700 100588
🌐 Book online: https://exteam.co